At Mulatechshop, our mission is to deliver not just gifts, but genuine moments of connection — safely, promptly, and beautifully presented.
We understand the trust you place in us when sending gifts or purchasing SIM cards to your loved ones, and this policy outlines how we ensure your satisfaction through every delivery.
🎁 Order Processing
All orders placed through www.mulatechshop.com.ng are processed once payment has been successfully confirmed.
• Orders are typically processed the same day.
• You will receive an email and/or SMS confirmation once your order is successfully placed.
🚀 Delivery Policy
We deliver to abroad and to select international locations, depending on product type and courier availability.
Delivery Timeframes
We deliver across Nigeria and to select international locations, depending on product type and courier availability.
Delivery Type Estimated TimeNotes
USA Delivery~ 2-5 business days
Major cities & urban areas
Europe Standard Delivery (Outside major cities)~5-7-15 business days based on courier schedule.
Asia Gift Delivery 8–15 business days. May vary by country.
Physical SIM Delivery 1–3 business days within Nigeria only.
We work with trusted, licensed couriers to ensure secure and on-time delivery.
Important Notes: • Delivery delays may occur due to external factors like weather, customs clearance, or recipient unavailability. • If a delivery attempt fails, our team or courier partner will contact you or the recipient to reschedule. • Once an item is delivered and signed for, Mulatechshop considers the order fulfilled and complete.
🧾 3. Order Tracking
Once your order has been shipped, you will receive a tracking link via email or SMS so you can monitor its journey in real time.
If you experience any tracking or delivery issues, our support team is always available at mulatechshop@gmail.com or +2349118313343.⸻
💵 4. Refund Policy
We want you to be completely satisfied with every delivery. However, due to the nature of personalized gifts and SIM products, refunds are handled on a case-by-case basis.
Refunds May Be Granted If:✅
The item arrives damaged or defective✅ The wrong product was delivered✅ Delivery fails due to an error on our part
Refunds May Not Be Granted If:
❌ The customer provides incorrect delivery information
❌ The recipient refuses the package
❌ The order has already been processed, personalized, or dispatched if a refund is approved, it will be processed within 5–10 business days to your original payment method.⸻
🔁 5. Exchanges or Replacements In the rare event that a product arrives damaged or incorrect, we will gladly replace it at no additional cost.Please not
ify us within 48 hours of delivery, including a photo or video of the item for verification.⸻
📱 SIMCard Policy • Physical SIM cards must be activated and subscribed before prone to be used. • We are
not responsible for service restrictions or activation delays caused by telecom providers. • Once a
SIM card is dispatched and delivered, it cannot be returned or refunded for other reasons.⸻
7. Customer Support & AssistanceOur support team is available to ensure your satisfaction at every step. For order, refund, or delivery inquiries, please reach out:
📧 Email: mulatechshop@gmail.com📞 Phone: +2349118313343🌐 Website: www.mulatechshop.com.ng
Our representatives are always available EVERYDAY (24hrs)⸻
💎 Our Commitment at Mulatechshop,
Every delivery carries more than an item — it carries emotion, intention, and trust. We go above and beyond to ensure every order reaches your loved ones with care, security, and integrity.
Mulatechshop – Delivering Gifts. Connecting Hearts. Building Trust.